Refund and Returns Policy

At Wuxiee E-Commerce Limited, we are committed to providing our customers with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple and easy return and refund policy.

  1. Return Period
    You have 30 days from the date of delivery to return any item purchased on our website.
  2. Conditions for Returning Items
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. How to Return an Item
    To initiate a return, please contact us at +86 18269969324 or via email at zhangchangshun07@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return in your message. Once we receive your request, we will provide you with further instructions on how to proceed with the return.
  4. Refunds
    Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If approved, we will initiate a refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable and you will be responsible for paying for the return shipping cost.
  5. Exchanges
    If you would like to exchange an item, please contact us as soon as possible to discuss your options. We will provide you with further instructions on how to proceed with the exchange.
  6. Exceptions
    Certain items cannot be returned or exchanged due to hygiene or safety reasons. These include but are not limited to: underwear, swimwear, personal care products, and gift cards.

We hope that this refund and returns policy helps to clarify our procedures and benefits for our valued customers. If you have any questions or concerns about this policy, please do not hesitate to contact us at +86 18269969324 or via email at zhangchangshun07@gmail.com.

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